Teleperformance - Customer Service Representative

Teleperformance - Customer Service Representative

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 63 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

JOB DESCRIPTION

 

POSITION TITLE
Customer Service Representative

REPORTS TO TITLE
Supervisor

DEPARTMENT
Operations

LOCATION

CLASSIFICATION
US Non-Exempt

JOB TYPE
Full-time

INDUSTRY
Contact Center

MANAGES OTHERS
No

 

Primary Duties, Responsibilities and Requirements


  • Responsible for all customer inquiries and questions

  • Provide excellent customer service at all times

  • Follow up to customer inquiries by taking specific action in a timely manner

  • Exercise retention efforts when appropriate

  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan



Qualifications


  • 12 months Call Center experience preferred, but not required
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware,
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with North American Business standards
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization and work prioritization skills
  • Must be able to pass a Federal Background Check and Drug testing
  • Knowledge of Medical Terminology and CPT Coding preferred, but not required
  • Experience in insurance billing is a preferred, but not required
  • Teleperformance is an Equal Opportunity Employer

  • Work with confidential customer information
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
   

Company Details

  • Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 63 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

    Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
  • Teleperformance
    4339 Equity Drive
    Hilliard, Ohio 43228
  • http://www.teleperformance.com
  • Brandon Walker Brandon.Walker@teleperformance.com 614-621-5522
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